Managed Services

Professionally managed, cloud hosted, Web GIS (ArcGIS Enterprise) that is ready for you to use. Maintained by Esri South Africa Cloud experts on your behalf. 

Get up and running fast

Managed Services can be setup and configured rapidly. This means you can request an environment and start working on your day to day tasks in the same week.

Save time and money

Spend less time managing servers, applying OS patches and troubleshooting encryption – rather spend that time on applying spatial intelligence to your organisation’s mission.

Find peace of mind

Worry less about the reliability, disaster recovery, performance and security of your own infrastructure. Let our focussed experts take the pains of server and software management away.

Compare Editions

Browse the editions below to find the solution that best fits your needs.

   ESSENTIAL

   Edition

Provides the full Base Deployment to support your Web and Mobile Enterprise GIS needs. With capabilities to support all core GIS-related workloads, this is the best solution to get started with Web GIS for all small and medium sized Enterprises. Or those that need to quickly add additional capacity to their existing GIS architecture.

Capabilities

Web GIS

The core suite of capabilities provided by the ArcGIS platform including managing and organising spatial data, publishing web services, creating web apps and web pages, managing users and security and more.

Mobile GIS

Extended capability of the Web GIS platform that allows the creation and usage of native mobile apps for capturing spatial and non-spatial data, managing a field workforce, navigating and real time tracking.

Website & Custom URL

Hosting of the Web GIS platform as a web site using a uniform resource locator (URL) suitable to the user (e.g. www.esri-southafrica.com)

Core Data Storage

Allocated amount of available disk space for storage of all data (database, files, imagery, tiles, etc.)

Integrated Enterprise Security

Link directly to the corporate identify management system (via SAML or ADFS) to support single sign on for enterprise users.

Services

Configuration & Setup

Full installation and configuration of the core ArcGIS software including security, automation, monitoring, etc.

Software Upgrades

One annual upgrade of core ArcGIS software if required and subject to licencing availability.

OS Maintenance

Periodic updates and testing of operating system patches and upgrades to ensure the solution is up to date.

Backups

Essential backups occur once per month to an offsite location, including the full configuration and data hosted in the solution.

Uptime SLA

Service level agreement for the average annual uptime (availability) of the solution at 95%.

Technical Support

Telephonic and email technical support for the solution and apps deployed there on, including response within 8 hours.

Options

Internet Connectivity

Access to internet provided via 3G/LTE and Wifi router. Limited to accessing the provided Managed Services site and limited to 20GB per month, for each month of the annual subscription.

Jump Start

A once-off Professional Services offering that will configure and populate the Enterprise portal including setting up security/access, groups, customised home page/Site, basic data loading and the creation of 3 identified valuable information products. Technical handover is provided as well. Applicable to Web GIS only (i.e. not AFLA).

   AFLA

   Edition

Supports the full stack of apps available in the ArcGIS for Local Authorities solution including AFLA portal for web-based submissions. Takes all the headache away from your stretched IT department and allows lines of business to take ownership of the solutions while outsourcing the management of the underlying infrastructure.

Capabilities

Website & Custom URL

Hosting of the Web GIS platform as a web site using a uniform resource locator (URL) suitable to the user (e.g. www.esri-southafrica.com)

AFLA Apps

One or more of the existing ALFA apps (e.g. BPAMS, TPAMS) that provide line of business process support.

Website & Custom URL

Hosting of the Web GIS platform as a web site using a uniform resource locator (URL) suitable to the user (e.g. www.esri-southafrica.com)

Core Data Storage

Allocated amount of available disk space for storage of all data (database, files, imagery, tiles, etc.)

Integrated Enterprise Security

Link directly to the corporate identify management system (via SAML or ADFS) to support single sign on for enterprise users.

Services

Configuration & Setup

Full installation and configuration of the core ArcGIS software including security, automation, monitoring, etc.

Software Upgrades

One annual upgrade of core ArcGIS software if required and subject to licencing availability.

OS Maintenance

Periodic updates and testing of operating system patches and upgrades to ensure the solution is up to date.

Backups

Essential backups occur once per month to an offsite location, including the full configuration and data hosted in the solution.

Uptime SLA

Service level agreement for the average annual uptime (availability) of the solution at 95%.

Technical Support

Telephonic and email technical support for the solution and apps deployed there on, including response within 8 hours.

Options

Internet Connectivity

Access to internet provided via 3G/LTE and Wifi router. Limited to accessing the provided Managed Services site and limited to 20GB per month, for each month of the annual subscription.

   SMALL MUNICIPALITIES

   Edition

Aimed at typical small and medium sized local authorities that run a combination of Web GIS (viewers and basic GIS) as well as one or more AFLA module.

Capabilities

Web GIS

The core suite of capabilities provided by the ArcGIS platform including managing and organising spatial data, publishing web services, creating web apps and web pages, managing users and security and more.

Mobile GIS

Extended capability of the Web GIS platform that allows the creation and usage of native mobile apps for capturing spatial and non-spatial data, managing a field workforce, navigating and real time tracking.

AFLA Apps

One or more of the existing ALFA apps (e.g. BPAMS, TPAMS) that provide line of business process support.

Website & Custom URL

Hosting of the Web GIS platform as a web site using a uniform resource locator (URL) suitable to the user (e.g. www.esri-southafrica.com)

Core Data Storage

Allocated amount of available disk space for storage of all data (database, files, imagery, tiles, etc.)

Integrated Enterprise Security

Link directly to the corporate identify management system (via SAML or ADFS) to support single sign on for enterprise users.

Services

Configuration & Setup

Full installation and configuration of the core ArcGIS software including security, automation, monitoring, etc.

Software Upgrades

One annual upgrade of core ArcGIS software if required and subject to licencing availability.

OS Maintenance

Periodic updates and testing of operating system patches and upgrades to ensure the solution is up to date.

Backups

Essential backups occur once per month to an offsite location, including the full configuration and data hosted in the solution.

Uptime SLA

Service level agreement for the average annual uptime (availability) of the solution at 95%.

Technical Support

Telephonic and email technical support for the solution and apps deployed there on, including response within 8 hours.

Options

Internet Connectivity

Access to internet provided via 3G/LTE and Wifi router. Limited to accessing the provided Managed Services site and limited to 20GB per month, for each month of the annual subscription.

Jump Start

A once-off Professional Services offering that will configure and populate the Enterprise portal including setting up security/access, groups, customised home page/Site, basic data loading and the creation of 3 identified valuable information products. Technical handover is provided as well. Applicable to Web GIS only (i.e. not AFLA).

Get in touch

Send us a general question, or ask for a quote on one of the above editions.